Thank you for choosing Crigloo. This Refund/Cancellation Policy governs refunds/cancellations of subscriptions to our software-as-a-service (“SaaS”) platform and applies to all purchases made directly from Crigloo. By subscribing to our service, you agree to the terms set forth below.
1. Subscription Plans
We offer two subscription plans:
- Monthly Subscriptions: Billed monthly on a recurring basis.
- Yearly Subscriptions: Billed annually on a recurring basis.
2. General Refund Terms
- Non-Refundable Fees: All subscription fees are non-refundable once payment is processed. This applies to both monthly and yearly subscriptions.
- Cancellation: You may cancel your subscription at any time. Cancellation will prevent future billing, and your access to the service will continue until the end of your current billing period.
- No Prorated Refunds: We do not offer prorated refunds for partial subscription periods or for early termination of your subscription.
3. Specific Circumstances for Refunds
a. Technical or Service Failures
- Service Interruptions: If you experience significant, documented technical issues or outages that prevent you from accessing the service, please contact our Support Team immediately. We will make every effort to resolve the issue.
- Refund Consideration: In the event that a service interruption cannot be resolved within a reasonable timeframe, we may, at our sole discretion, offer a refund or credit toward your account. Such refunds will be evaluated on a case-by-case basis and are not guaranteed.
b. Billing Errors
- Incorrect Charges: If you believe you have been billed incorrectly or charged in error, please contact us within 7 days of the charge. We will investigate the issue promptly and, if an error is confirmed, issue a refund for the incorrect amount to your original method of payment.
4. Cancellation and Refund Process
- Contact Us: To request a refund or cancel your subscription, please email our Support Team at info@crigloo.com or use the designated contact form on our website.
- Provide Details: Include your account information, subscription type (monthly or yearly), and a detailed description of the issue or reason for cancellation.
- Review Process: Our team will acknowledge receipt of your request within 48 hours and review the circumstances. We may request additional information to complete our investigation.
- Decision and Processing: You will be notified of our decision within 7 business days. If your refund is approved, it will be processed to the original payment method. Please note that processing times may vary depending on your financial institution.
5. Third-Party Purchases
If you purchased your subscription through a third-party platform or reseller, please refer to their refund policies. This Refund Policy applies only to subscriptions purchased directly from Crigloo.
6. Modifications to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website along with an updated effective date. Your continued use of our service after any modifications constitutes your acceptance of the updated policy.
7. Contact Information
If you have any questions or concerns regarding this Policy, please contact us:
Email: info@crigloo.com
By subscribing to our service, you acknowledge that you have read, understood, and agreed to this Policy.